In This Issue -
October 2017 Newsletter
We all know how gratifying it is to engage with a company that takes pride in the quality of its service and it has always been crucial to me that customers feel that way about working with us. I’m therefore delighted to highlight a number of recent milestones that underline our commitment to ongoing improvement in this area.
A new office in Germany is the latest addition to our global network and will boost local support to both new and established customers across the full product range. The opening mirrors our expansion in Japan earlier in the year where we now have a growing team supported by a new Japanese-language website at www.powderflow.com. Away from these headline activities, the ongoing requirement for quality and efficiency demands optimised systems and rigorous attention to detail so I’m equally pleased to announce our attainment of the new ISO9001:2015 Quality Management standard, which scrutinises every aspect of business operation and performance.
These achievements are the product of significant work by the whole team, who like me share the vision of a customer experience that is second to none, and recognise that continuous improvement is the way to achieve it.
Having maintained ISO 9001 accreditation for over a decade we were committed to meeting the challenge of a new revision – ISO 9001:2015 – so our early and successful transition to it comes as great news. The latest revision of ISO 9001 reflects the global nature of modern commerce and takes a risk-based approach focusing attention on activities with the highest potential for customer impact. Accreditation recognises the processes in place to ensure we consistently meet the expectations and needs of customers and effectively manage feedback for improvement when necessary. Such processes help to ensure that investing in our technology is a simple and positive experience.
The establishment of a direct operation in Germany provides customers with a new source of local expertise, fully supported by applications experts at our UK head office. Germany has a significant number of powder processing companies - many of whom already benefit from our technology - and is widely recognised for its competence in engineering and manufacturing. Opening a dedicated office in the region was therefore a logical step and we’re pleased to have appointed a new Product Manager, Daniel Weber, to lead it.
Contact Daniel at firstname.lastname@example.org or on +49 (0)3733 6759 799.
If you haven’t yet explored the potential of the real-time in-line technology we now offer, then a new application note ‘In-line PAT for High Shear Wet Granulation by Measuring Drag Force Flow’ provides the perfect introduction. Like the FT4 Powder Rheometer, the Lenterra Flow Sensor (LFS) System directly measures properties of the powder bulk. This makes it valuable for the continuous monitoring of a range of processes, HSWG being a prime example. The new note highlights the direct correlation between FT4 and LFS data and the value of the inline technology for process control, optimisation and scale up.
On the other hand if you’re wondering whether the Uniaxial Powder Tester may be able to help you then why not investigate new data from the R&D team exploring its versatility. Our most recent in-house UPT research has just been published in the latest edition of Processing Magazine. ‘A New Direction for Powder Characterization in Process Industries’. The results demonstrate the breadth of materials that the UPT can be applied to, highlighting the wide range of industries for which it represents a cost-effective powder testing option.
The FT4 Powder Rheometer® continues to lead the way when it comes to supporting the development of additive manufacturing (AM)/3D printing which relies on exemplary powder flow. Fresh evidence of its value for this application comes in the form of recent news from Johnson Matthey of the installation of an FT4 at the company’s new Ceramic 3D Printing facility here in the UK. This facility will focus on the exploitation of 3D printing to deliver enhanced customer solutions and we wish the company well with its endeavours. For more details of this story please go to Process Worldwide.
With a well-received talk at Powtech, a keynote lecture at the Powder Technology in Pharma, Food and Chemistry course at Lund University, and a highly successful seminar with Deakin University recently delivered, we’re looking ahead to a busy final quarter on the events front. We’ve highlighted a couple of engagements below but for a complete list of where to catch us next please visit: www.freemantech.co.uk/_events/.
The 2017 AIChE Annual Meeting will be held in Minneapolis, USA between 29
This bi-annual event will be held at the Javits Center, NY, USA between 31st October and 2nd November. Join our team on booth 318 to see the full product range and/or at a free workshop - ‘Powder Characterization for Process Optimization’ – which will take place on 31st October at 11.00am. This is a really popular feature of the Chem Show, so don’t forget to secure your place on the workshop today.
AAPS runs from 12 – 15th November at the San Diego Convention Centre. Come by and see us at Booth #739 or at one of the new Poster Forum sessions which we’re looking forward to participating in. We’ll be presenting ‘The Use of Magnetically Assisted Impaction Coating (MAIC) for Improved Addition of a Fumed Silica’ in Forum 7, on the 14th November between 9.00am and 10.00am and ‘The Application of an In-Line Drag Force Flow Sensor for Monitoring the Addition of Liquid Binders’ on the 15th November, between 11.00am and 12.00am in Forum 8. We hope to see you there.